Adare Manor
  • Front Office / Guest Services
  • Adare, IRL
  • Competitive
  • Salary
  • Permanent

Benefits in addition to salary, staff accommodation for relocating applicants

This is a new beginning for Adare Manor. We have completed the largest refurbishment, restoration and expansion in Irish history. We have enriched the majesty that has made Adare Manor legendary. We have re-opened the Resort on 2nd of November & are proud to pioneer a new era in 5-star hospitality that is, quite literally, beyond everything.

We are now recruiting for Guest Relations Manager to join our team. You will work as a part of a bigger, Rooms Division Team which also includes Front Office, Housekeeping & Laundry as well as Spa.

Why consider working here?

  • You will be working in one of Europe's most elegant and breath-taking lobbies, we blend the history of this once stately home with an authentically local five star experience.
  • We have a state-of-the-art technology is discreetly incorporated into everything we do, with hidden automated diffusers delicately delivering our hotel scent to the lobby alongside automated monitors that retreat into your desk when not in use. A suite of new Window Surface Pro tablets aid our team as each guest is checked in while we guide them to their room, with our full suite version of HotSoft PMS providing the finishing touch for an effortless arrival and departure.
  • You will join a team of creative, passionate and charismatic hoteliers as they work together to provide our guests with an arrival and departure experience like no other. When you wonder how, think #Beyond Everything.

Working as Guest Relations Manager you will be responsible for:

Prior to arrival:

- Throughout check of the suite, ensuring everything is in top condition, clean and functioning correctly.

- Checking of the Guest History ( if available ) for previously noticed preferences and needs.

- Ensuring of the required items and arrangements for the period of residence. (Immediate purchasing of items if needed )

During the stay:

- Personal support from the arrival till departure and anticipation with any requests at all times.

- Guarantee of the VIP Set Up's, the special Amenities and facility desires- preferences.

- Co-ordination and monitoring execution of the orders and wishes during the whole stay with continuous supervision.

- Seizing and passing on information and feedback for Guest History.

- Ensuring the cleanliness of the residence and control of the efficiency of the entire technology in it. 

- Liaising with the appropriate people to ensure every wish is carried out and any errands may occur are fixed immediately.

- Making day to day decisions to improve service and satisfaction above the always expected and provided standards.

- Strong collaboration with all department heads to ensure the smooth running of the operation.

- Support of complaint management.

After departure:

- Keeping an up to date archive of documents, preferences for future stay and ensuring all of this important information's are stored on the computers as well.

- Putting forward ideas - recommendations in order to improve service , checking cost control and budget and follow news in the luxury sector for the continuous upkeep of the highest standards.

- Liaison with Guests ( keeping contact and small "gifts" for certain occasions )

We are looking forward to speaking to experienced, naturally warm and engaging candidates with a strong drive to always 'go beyond' to ensure that the guest experience is superb.

We offer exceptional working environment, development opportunities that are beyond everything, state of the art equipment as well as very competitive rates of pay & benefits. 

Adare Manor
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