Adare Manor
  • Reservations
  • Adare, Limerick, IRL
  • Full Time

Here at Adare Manor, our vision is to create magical experiences that people will never forget. Our vision is Beyond Everything and we are always looking for people who want to play their part in helping us write the next chapter of this magical story.

Since reopening five years ago, our team's efforts have been recognised again and again. In 2018 we were overjoyed to be awarded 'Hotel of the Year' at the Virtuoso Best of the Best awards. 2019 saw The Golf Course at Adare Manor named as the host venue for the Ryder Cup in 2027, while the following year The Oak Room restaurant was awarded its first Michelin Star.

The accolades continued in 2022, with Adare Manor being named the No. 1 Resort in the World in Condé Nast Traveler Readers' Choice Awards, and 2023 has been no exception with the addition of the highly coveted Five-Star rating by Forbes Travel Guide.

We currently have an exciting opportunity for an experienced Reservations Manager to lead our Reservations Team.

As a Reservations Manager your duties and responsibilities will include:

  • To direct, lead & grow a team responsible for Reservations for all areas of the hotel (Manor, Lodges, Villas, F&B, Activities, Golf and Spa)
  • To monitor availability and ensure we are striving to achieve maximum revenue at all times working with the Director of Revenue/Revenue Manager.
  • Leading the reservations team in maximising all available sales opportunities of hotel facilities and rates.
  • Working with other department heads to ensure availability in outlets for our guests.
  • To ensure the Reservations team follow the Reservations Standards Operating Procedures in conjunction with Leading Hotels of the World and Forbes.
  • Working with the reservations assistant managers to manage and co-ordinate the duties of Reservations Agents through daily briefing to ensure the smooth operation of the department.
  • To ensure departmental members are experts in and aware of Standards Operating Procedures and that those standards are fully implemented.
  • Manage daily and weekly reporting on call and reservation volumes.
  • Ensure that required standards are being met on test calls.
  • Monitors team work daily, and make recommendations for improvement when needed.
  • Provide team training on Hotsoft and direction when needed.
  • Be a mentor, coach and role model to the Reservations Team.
  • Ability to work to strict time lines.
  • Maintain strong communication and relationships with the Reservations Team, all HODS and Senior Management.
  • Previous experience as a Reservation Manager or Assistant Reservations Manager in a busy hotel or multi site operation.
  • Excellent communicator.
  • Strong leadership qualities.
  • Highly motivated and Strong motivation skills.
  • Can demonstrate the ability to prioritise and delegate.
  • Guest Experience & Team orientated

Adare Manor
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