Adare Manor
  • Reservations
  • Adare, Limerick, IRL
  • Full Time

Here at Adare Manor, our vision is to create magical experiences that people will never forget. It's about a heartfelt Irish welcome that creates a sense of belonging. It's about an openness and warmth that's full of natural character. It's about a deeper understanding of every detail from start to finish. Our vision is Beyond Everything. We are always looking for people who want to play their part in helping us write the next chapter of this magical story.

Within one year of reopening the Resort, we were overjoyed to be awarded 'Hotel of the Year' at the Virtuoso Best of the Best Awards ceremony in Las Vegas in 2018. Since then, we have acquired many accolades including AA Ireland: Hotel of the Year 2019, Cond Nast Traveler Readers' Choice Awards 2019: #1 Resort in Europe and #5 in the World, IGTOA: Golf Resort of the Year 2018, Yes Chef: Afternoon Tea of the Year 2018, amongst many more. Our signature restaurant The Oak Room earned a position in the Michelin Guide Great Britain and Ireland 2020 with One Michelin Star and continues to retain it.

We currently have an exciting opportunity for an experienced Central Reservations Manager to lead our Central Reservations Team.

As a Central Reservations Manager your duties and responsibilities will include:

  • To direct, lead & grow a team responsible for Reservations for all areas of the hotel (Manor, Lodges, Villas, F&B, Activities, Golf and Spa)
  • To monitor availability and ensure we are striving to achieve maximum revenue at all times working with the Director of Revenue/Revenue Manager.
  • Leading the reservations team in maximising all available sales opportunities of hotel facilities and rates.
  • Working with other department heads to ensure availability in outlets for our guests.
  • To ensure the Reservations team follow the Reservations Standards Operating Procedures in conjunction with Leading Hotels of the World and Forbes.
  • Working with the reservations assistant managers to manage and co-ordinate the duties of Reservations Agents through daily briefing to ensure the smooth operation of the department.
  • To ensure departmental members are experts in and aware of Standards Operating Procedures and that those standards are fully implemented.
  • Manage daily and weekly reporting on call and reservation volumes.
  • Ensure that required standards are being met on test calls.
  • Monitors team work daily, and make recommendations for improvement when needed.
  • Provide team training on Hotsoft and direction when needed.
  • Be a mentor, coach and role model to the Reservations Team.
  • Ability to work to strict time lines.
  • Maintain strong communication and relationships with the Reservations Team, all HODS and Senior Management.
  • Previous experience as a Reservation Manager or Assistant Reservations Manager in a busy hotel or multi site operation.
  • Excellent communicator.
  • Strong leadership qualities.
  • Highly motivated and Strong motivation skills.
  • Can demonstrate the ability to prioritise and delegate.
  • Guest Experience & Team orientated

Adare Manor
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