Adare Manor
  • IT
  • Adare, Limerick, IRL
  • Full Time

Here at Adare Manor, our vision is to create magical experiences that people will never forget. It's about a heartfelt Irish welcome that creates a sense of belonging. It's about an openness and warmth that's full of natural character. It's about a deeper understanding of every detail from start to finish. Our vision is Beyond Everything. We are always looking for people who want to play their part in helping us write the next chapter of this magical story.

Within one year of reopening the Resort, we were overjoyed to be awarded 'Hotel of the Year' at the Virtuoso Best of the Best Awards ceremony in Las Vegas in 2018. Since then, we have acquired many accolades including AA Ireland: Hotel of the Year 2019, Cond Nast Traveler Readers' Choice Awards 2019: #1 Resort in Europe and #5 in the World, IGTOA: Golf Resort of the Year 2018, Yes Chef: Afternoon Tea of the Year 2018, amongst many more. Our signature restaurant The Oak Room earned a position in the Michelin Guide Great Britain and Ireland 2020 with One Michelin Star and continues to retain it.

We are currently recruiting for a Technology Support Technician to join our team.

This person will be the first point of contact across the Resort for any IT related queries as well as the following duties;

  • Providing phone, email and remote support to our team & guests.
  • Assisting with ensuring effective support for other systems with large focus on Guest Facing technology
  • Supporting preventative maintenance on guest room technology
  • Record, research and patch level 1 support, ensuring closure and documentation of request.
  • Installing desktop applications and hardware as required.
  • Responding to questions concerning access to various software programs and other network resources.
  • Monitoring and elevating the ticket desk system.
  • Assisting guests with the use of technology including meeting and event space technology.

The successful candidate will have;

  • 1 year plus experience in an ICT support role
  • Experience with Windows 10 and Server 2012/2016 support
  • An understanding of the business impact of ICT Systems and devices
  • An ability to follow through and close out all issues to customer's satisfaction.
  • Ability to work under pressure.
  • Ability to perform service desk admin functions to a high standard.
  • Good analytical and problem-solving skills
  • Good interpersonal and customer care skills
  • Experience with hotel technology as well as CompTIA a+ or CCNA an advantage

This will be a full-time role with some cover on weekends required.

We offer exceptional working environment, staff accommodation, development opportunities that are beyond everything, as well as competitive rates of pay & benefits.

Adare Manor
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